Puppy Potty Training Pad
Indoor dog potty pad with real grass feel and odor control
Product Details
The Puppy Potty Training Pad is the ideal indoor toilet solution for puppies, older dogs, or pets recovering from illness. Designed to mimic the look and feel of real grass, this pad features an odour-resistant, antimicrobial artificial turf that naturally attracts your dog to the right spot. Whether you're potty training or dealing with unpredictable weather, the Puppy Potty Training Pad keeps your home clean and your pet comfortable.
With a three-layer system, the Puppy Potty Training Pad makes cleanup quick and hygienic. The top turf layer allows liquid to pass through to a plastic mesh tray, which then drains into a sturdy, removable collection tray below. The smooth surfaces are easy to wipe clean, and the materials are both durable and pet-safe.
The Puppy Potty Training Pad is lightweight, compact, and requires no tools to set up—perfect for use in apartments, balconies, or anywhere your pup needs a designated bathroom space. It’s also an excellent solution for pets who can’t go outdoors due to age or health conditions.
Key Features:
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Odour-resistant, antimicrobial turf layer mimics real grass
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Three-layer design ensures efficient drainage and cleanliness
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Easy to rinse, wash, and maintain
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Great for training puppies, senior dogs, or unwell pets
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Suitable for indoor or outdoor use
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No tools required for assembly
Specifications:
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Material: Plastic
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Colour: Green
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Dimensions: 47 × 34 × 6 cm
Included Contents:
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1 × Odour-Resistant Turf Mat
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1 × Plastic Mesh Tray
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1 × Durable Collection Tray
The Puppy Potty Training Pad is a smart, hygienic, and easy-to-use option for indoor toilet training, offering comfort for pets and peace of mind for pet parents.
Delivery Process
Order Processing & Delivery Schedule
Once you place an order on our website, our team will begin processing it. To help you plan your purchase, please note the following schedule:
Cut Off: 2 PM South African Standard Time
Order Handling Time: 0–2 Days (Monday - Friday)
Transit Time: 3–5 Days (Monday - Friday)
Keeping You Informed
You’ll receive email updates at every stage of the process, ensuring you're always in the loop about your order's status.
Post-Dispatch Communication
Once your order has shipped, we’ll send you a tracking number and a link to track your order in real-time. Our customer service team is available if you need any assistance.
Order Confirmation
After we receive your order and payment, you will receive an Order Confirmation Email with the details of your purchase. Once the order ships, you will receive a Tracking Number and a link to track your package.
Shipping Locations
We only ship within South Africa. Please provide a physical address as we do not accept PO Box addresses for delivery.
Lost Packages
If your package is marked as delivered but you haven't received it, please follow these steps:
- Verify the shipping address to ensure it's correct.
- Check all possible delivery locations at your residence.
- Ask your neighbors or family members if they accepted the package on your behalf.
- Contact the respective courier with the tracking number to follow up.
If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or issue a refund, depending on your preference.
Please Note
Our delivery schedule excludes weekends and public holidays. If there are any unforeseen delays, we will notify you and work to minimize any inconvenience.
Delivery Fee
- 0kg–9.9kg: R79 → Small/individual items
- 10kg–19.9kg: R120 → Medium-sized products (e.g., air fryers, drying racks)
- 20kg–39.9kg: R199 → Large items (e.g., headboards with detachable legs)
- 40kg–59.9kg: R299 → Large items (e.g., headboards with fixed legs)
- 60kg–79.9kg: R399 → Multiple larger items (e.g., bar stools)
- 80kg–99.9kg: R499 → Bulkier items in a single shipment
- 100kg–199.9kg: R599 → Large bulk orders
- 200kg+ : R699 → Very large items or multiple oversized products (e.g., leather couch sets)
Carriers
We work with the following trusted carriers to ensure fast and reliable delivery:
- The Courier Guy
- RAM
- Fastway Couriers South Africa
- Courier It
Contact Details
Prime Picks Trading PTY Ltd (Registration Number - 2024/854884/07)
Address:
50 Constantia Boulevard, Roodepoort, Gauteng 1709, South Africa
Email: sales@prime-picks.co.za
Phone: +27 10 140 0066
Refunds & Returns
Return Notification and Process
To begin the return process for an item purchased from Prime Picks, please contact us at sales@prime-picks.co.za within 7 days of your purchase date. If your return involves a damaged or defective item, we may ask you to provide photographs to help us assess the issue.
Responsibility for Return Costs
Change of Mind: If you decide to return a product simply because you’ve changed your mind, you will be responsible for all return shipping costs.
Faulty or Damaged Items: If the product you received is faulty or damaged, Prime Picks will cover the return shipping costs.
Return Handling
Please do not return items directly to the manufacturer. All returns must first be authorized by Prime Picks. Replacements, refunds, or credits will only be processed once we have inspected the returned item at our warehouse.
Handling/Restocking Fee
For items returned due to a change of mind, a 15% handling/restocking fee will be deducted from your refund.
Damaged or Defective Goods
If you receive an item that is damaged or defective, we will replace it if stock is available. If a replacement is not possible, a full refund will be issued for the affected product.
Conditions for Returns
All returned items must be unused and in their original packaging. We cannot process refunds for products that show signs of use, wear, or any modification.
Shipping Considerations
Please note that delivery times for exchanged products may vary depending on your location. For items valued over R450, we recommend using a trackable shipping service or purchasing shipping insurance. While we do our best, Prime Picks cannot guarantee that we will receive your returned item.
Refund Processing
Refunds, where applicable, will be processed within 72 hours after receiving the returned item.
Order Modifications/Cancellations
We understand that circumstances may change, which is why we offer a 24-hour window for order modifications or cancellations. Simply reach out to us at sales@prime-picks.co.za, and if your order has not entered the fulfillment process, we will accommodate your request without any hassle.
Refunds & Returns
Our dedicated customer service team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, you can reach us here:
Email: sales@prime-picks.co.za
Phone Number: +27 10 140 0066
Operating Hours: Monday - Friday, 8:00 AM - 4:30 PM
Contact Details
Prime Picks Trading PTY Ltd (Registration Number - 2024/854884/07)
Address:
50 Constantia Boulevard,
Roodepoort, Gauteng
1709, South Africa
Email: sales@prime-picks.co.za
Phone: +27 10 140 0066