Payment Policy

Accepted Payment Methods

Prime Picks Trading PTY Ltd accepts secure payments through Peach Payments, offering the following options:

• Debit Card: Visa and Mastercard debit cards are accepted.
• Credit Card: We accept Visa and Mastercard credit cards.
• EFT Secure: A direct EFT payment option via Peach Payments.
• Mobicred: A credit facility allowing installment payments.

Payment Processing & Security

All payments are processed securely through Peach Payments, ensuring encryption and compliance with financial security standards. Prime Picks Trading PTY Ltd does not store your card details. Your financial information is safeguarded through industry-standard security protocols.

Order Processing & Payment Authorization

Orders are only processed once payment has been successfully received and authorized. If payment verification fails, the order will not be processed. Please ensure that your card details are entered correctly and that your bank has approved the transaction.

Payment Verification

For security purposes, some transactions may require additional verification. This may include providing proof of identity, authorization from the cardholder, or confirmation of billing details. We reserve the right to cancel any transaction if fraudulent activity is suspected.

Failed or Declined Transactions

If a payment fails or is declined, please check with your bank or payment provider. Common reasons for failed transactions include insufficient funds, card restrictions, or incorrect payment details. If problems persist, consider using an alternative payment method.

Payment Refunds & Chargebacks

Refunds are processed in accordance with our Return & Refund Policy. Refunds, where applicable, will be credited back to the original payment method used during the purchase. Chargebacks due to unauthorized transactions may be disputed if the order was successfully processed and delivered as per our terms.

Payment Disputes

In case of any payment disputes, please contact our support team immediately. We will investigate the matter and work towards a resolution. If necessary, we may request additional information to verify the claim.

Currency & Pricing

All transactions are processed in South African Rand (ZAR). Prices displayed on our website include VAT. Please note that we only accept orders and payments within South Africa.

Contact Information

• Store Name: Prime Pick
• Trade Name: Prime Picks Trading PTY Ltd
• Registration Number: 2024/854884/07
• Business Address:
  50 Constantia Boulevard,
  Roodepoort, Gauteng,
  1709, South Africa
• Email: sales@prime-picks.co.za
• Phone: +27 82 557 5408
• Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)