Shipping policy
Order Processing & Delivery Schedule
Once you place an order on our website, our team will begin processing it. To help you plan your purchase, please note the following schedule:
Cut Off - 2 PM South African Standard Time
Order Handling Time - 0–2 Days (Mondays - Fridays)
Transit Time - 3–5 Days (Mondays - Fridays)
Total Delivery Time ( Handling Time + Transit Time ): 3-7 business days (Mondays - Fridays)
Keeping You Informed
You’ll receive email updates at every stage of the process, so you’re always in the loop about your order's status.
Post-Dispatch Communication
Once your order has shipped, we’ll send you a tracking number and a link to track your order in real-time. Our customer service team is available if you need any assistance.
Order Confirmation
After we receive your order and payment, you will receive an Order Confirmation Email with the details of your purchase. Once the order ships, you will receive a Tracking Number and a link to track your package.
Shipping Locations
We only ship within South Africa. Please provide a physical address as we do not accept PO Box addresses for delivery.
Lost Packages
If your package is marked as delivered but you haven't received it, please follow these steps:
- Verify the shipping address to ensure it's correct.
- Check all possible delivery locations at your residence.
- Ask your neighbors or family members if they accepted the package on your behalf.
- Contact the respective courier with the tracking number to follow up.
If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or issue a refund, depending on your preference.
The item has never been received
Customers can contact us by email if they have never received the item. We will contact our shipping department and delivery agent to find out the status of the product.
Undelivered packages:
Undelivered packages incur a fee for shipping and handling. Please note the storage period of seven days. Fees are charged thereafter. Unpaid charges are forwarded to a debt collection service.
Delivery delays:
In the event of delivery delays, we will contact you as soon as possible. We aim to deliver your order as quickly as possible. Extensive delays entitle you to cancel your purchase.
Changes to delivery address:
If you need to change the shipping address after the order has been shipped, please contact us directly as soon as possible. Please note that address changes may not always be possible, depending on the stage of delivery.
Incorrect address
If your order is returned to us due to an incorrect address provided at checkout, you will be responsible for any additional shipping costs.
Please Note
Our delivery schedule excludes weekends and public holidays. If there are any unforeseen delays, we will notify you and work to minimize any inconvenience.
Delivery Fee
- 0kg–9.9kg: R79 → Small/individual items
- 10kg–19.9kg: R120 → Medium-sized products (e.g., air fryers, drying racks)
- 20–39.9kg: R199 → Large items (e.g., headboards with detachable legs)
- 40–59.9kg: R299 → Large items (e.g., headboards with fixed legs)
- 60–79.9kg: R399 → Multiple larger items (e.g., bar stools)
- 80–99.9kg: R499 → Bulkier items in a single shipment
- 100–199.9kg: R599 → Large bulk orders
- 200kg+: R699 → Very large items or multiple oversized products (e.g., leather couch sets)
Carriers
We work with the following trusted carriers to ensure fast and reliable delivery:
- The Courier Guy
- RAM
- Fast Way Couriers South Africa
- Courier It
Contact Us
- Store Name: Prime Pick
- Trade Name: Prime Picks Trading PTY Ltd
- Registration Number: 2024/854884/07
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Business Address:
50 Constantia Boulevard,
Roodepoort, Gauteng,
1709, South Africa - Email: sales@prime-picks.co.za
- Phone: +27 10 140 0066
- Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)